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Requests, Complaints, and Claims (PQR)
Regulatory Framework
Requests, Complaints, and Claims (PQR) will be handled in accordance with applicable legal provisions.
To view the regulations related to the Fundamental Right to Petition, you can check the Consumer and User Protection Law on Justicia Venezuela.
[See the Consumer and User Protection Act on Justicia Venezuela]
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Contact us to make requests, complaints and/or claims.
We will respond to your inquiries within 5 days, in accordance with our standard procedure.
Our Hours of Operation: Monday through Friday from 8:00 a.m. - 6:00 p.m.